Why is my assets not showing in my coinbase wallet app?
Last updated
Last updated
Troubleshooting Your Coinbase Wallet App's Not-Showing Assets
Having your assets disappear from the Coinbase Wallet app can be a nerve-wracking scenario. Though often just a temporary glitch or a misconfiguration, you should be aware of all possible causes and ways to resolve the issue. In this guide, we focus on how to troubleshoot reasonably in a hands-on way concerning why your assets are not showing in your Coinbase Wallet app
**Understanding the Problem:**
Before we delve into solutions, let us look at common reasons why assets might have gone invisible on the app:
* **Network Issues:** When the blockchain networks of such cryptocurrencies as Ethereum or Bitcoin are congested, this can cause a delay in the syncing of your wallet and display of assets.
* **Synchronization Issues:** The Coinbase Wallet app syncs with the blockchain to determine your balance and assets. Synchronization issues will lead to an outdated view.
* **Wrong Wallet Selected:** You may be looking at the wrong wallet on the app. If you have more than one wallet created for specific purposes, you may simply have chosen the wrong one.
* **Wrong Network Selected (for multi-chain wallets):** The Coinbase Wallet supports multiple blockchains (Ethereum, Solana, etc.), and unless you are properly selected for the right network on the app, you won't be able to see your assets if you're looking for them on a specific blockchain.
* **Hidden Assets:** Some tokens may be hidden from view by default for ease of use so that you might have to enable the display of certain assets manually.
* **Transaction Delays:** Transaction confirmations can sometimes take longer on the blockchain, so it might just be a case that the asset does not appear instantly.
* **Import/Recovery Issues:** Whenever a wallet is imported successfully through seed phrases or private keys, there may be a possibility of facing problems.
* **Software Glitches:** The Coinbase Wallet app, just as any other application available, could have some temporary glitches or bugs.
* **Mix-up Between Coinbase Exchange and Coinbase Wallet:** Users frequently make this mistake. Assets that are on the Coinbase Exchange do not equal those that are on the Coinbase Wallet.
* **Token Address Errors/Network Issues:** A recently sent custom token may be missing as either the wrong token address was given or it went on the wrong network.
* **Security Issues (Very Least Likely, but Important):** In the rare case that you suspect a compromise, you must act very fast.
**DIY Troubleshooting Steps:**
Here lies a step-by-step guide in troubleshooting why your assets are not showing:
**1. Basic Checks & Refresh:**
* **Refresh the App:** A simple one! Pull down on the default asset screen to refresh the app and re-sync with the blockchain.
* **Restart the App:** Quit the Coinbase Wallet App completely and reopen it. This should clear any minor glitches.
* **Restart Your Device:** Restarting your device can resolve a couple of minor software issues.
* **Confirm Internet Connection:** Make sure you have a strong internet connection (via Wi-Fi or cell data).
* **Check the Health of the Network:** Ensure that the blockchain network you are using (Ethereum, Bitcoin, etc.) is operational. Use a blockchain explorer (etherscan.io, blockchain.com, solscan.io, etc.) to check for confirming transactions.
**2. Ensure Wallet Selections & Network Selection are Correct:**
* **Check Wallet Selection:** Ensure that you have selected the right wallet in the Coinbase Wallet app. If you are holding multiple wallets, switch to the one with the missing assets.
* **Network Selection Verification:** Make sure that, provided that you are looking for assets on a multi-chain wallet, you have the correct blockchain selected (e.g., Ethereum, Solana, Polygon). The button to switch the network is located on the upper side of the screen in the corner.
**3. Asset Visibility & Token Adding:**
* **Look for Hidden Assets:** Some tokens are hidden by default. Inspect the settings of your app for an option that says "Show Hidden Assets" or "Manage Tokens."
* **Manually Add Tokens:** If you know the token contract address (for Ethereum-based tokens), manually add them to your wallet. Choose Add Token or Import Token, paste the contract address, and click next. The token should be recognized by the app.
* **Confirm Token Information:** Ensure your entered values for the token name and symbol are the intended ones. Confirm that the token is new.
**4. Transaction Verification:**
* **Transaction History Check:** Check your Coinbase Wallet app transaction history. Confirm that the transaction that brought those asset credits was carried on the blockchain.
* **Confirm the Transaction on Blockchain Explorer:** Search by your wallet address in a blockchain explorer (e.g., Etherscan.io for Ethereum). You can see the record of the transaction confirmed.
**5. Advanced Troubleshooting:**
* **Check Imports/Recovery:** If just imported by the private key or seed phrase, check to see whether you entered the wrong information. Check to see if the seed phrase was entered in the right order and attempt to re-import.
* **Update App:** Ensure the latest version of Coinbase Wallet is currently installed. Using an outdated application may pose compatibility issues.
* **Clear Cache (If Possible):** Some mobile devices offer the ability to clear cache for particular applications. This clears any temporary data and refreshes the app's information.
* **Check for Coinbase Wallet Outages:** Sometimes there can be downtime or maintenance for the Coinbase Wallet. You may check the Coinbase status page or social media for updates.
* **Reinstall App (Final Option):** Should the above options not work, consider uninstalling and reinstalling the Coinbase Wallet app. Assuring a clean installation. **IMPORTANT: Ensure to save your seed phrase or private key prior to reinstalling since you will need this information to retrieve your wallet.**
6. Contacting Support: When to Seek Help
If all the above steps have been performed and your assets still do not show, then you need to contact Coinbase Wallet support. You can access support through the app or the Coinbase website.
Give details about your issue as follows:
Your wallet address
What assets are missing (name, symbol, contract address if applicable)
Transaction details if possible
Screenshots of your checks
Stay calm; the time support takes to respond may differ.
FAQ:
Q1: Where is my seed phrase?
A: This should have been written down during the wallet creation. It's a 12-24 word sequence that allows one to regain access to a wallet. Sometimes your seed phrase can, however, be viewed in the settings of your Coinbase Wallet app (under the Security section), but nevertheless, store it safely offline.
Q2: What should I do if I lost my seed phrase?
A: Unfortunately, if you lost the seed phrase, then recovery of the wallet isn't possible. Your assets will most probably be forever lost. This establishes how important it is to keep your seed phrase safe.
Q3: What is "Contract Address"?
A: A contract address is a unique alphanumeric identifier for a token in a blockchain like Ethereum, almost like the token's address. When adding a token to your wallet, the contract address mainly has to be entered. This can be found on CoinMarketCap, CoinGecko, etc.
Q4: How do I add a custom token to Coinbase Wallet?
A: Open the Coinbase Wallet app and navigate to the asset display. Search for something like Add Token or Import Token. Enter the token's contract address, and it should typically get recognized automatically.
Q5: Why is my transaction pending?
A: Pending transactions are submitted to the blockchain and have not yet been fully confirmed. This could range anywhere from a couple of seconds to several hours, depending on network congestion and fees. A blockchain explorer can be used to check the transaction status.
Q6: What if I sent my crypto to the wrong address?
A: Crypto transactions are non-reversible by nature. Therefore, if you have mistakenly sent your crypto to a wrong address, chances are it will get lost for good. Always double-check the address of your recipient before sending any crypto.
Q7: What is the difference between the Coinbase Exchange and Coinbase Wallet?
A: Coinbase Exchange is the platform for buying and selling/trading cryptocurrencies; Coinbase Wallet allows you to store your crypto assets and interact with decentralized applications. In Coinbase Wallet, you control your private keys and, hence, your assets.
Q8. How would I know whether my Coinbase Wallet has been compromised?
A: Suspicious activities entail unauthorized transactions, discrepancies in the wallet balance, and not being able to access the wallet through the usual means. If you suspect it might have been compromised:
Immediately check your transaction history.
Change the wallet PIN and passwords.
If possible, move the assets into a secured new wallet with a different seed phrase.
Report immediately to Coinbase support.
Q9: My ETH balance shows, but why are my ERC-20 tokens not showing?
A: You are probably in the correct network, but the tokens are hidden. Go to the Show Hidden Assets or Manage Tokens section of the app to enable the display for this token. You may also try manually adding the token by entering the contract address.
By following these troubleshooting steps and staying informed, you'll be in the best position to identify and resolve issues surrounding your Coinbase Wallet app and show and access your assets. Always make sure safety comes first and keep your guard up once cryptocurrency is involved.
